Privacy Policy

1. Introduction

FilioTech Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at www.filiotech.com.

We are the data controller responsible for your personal data. For more details about your rights under data protection law, please see our GDPR Compliance page. If you have any questions about this policy, please contact us at hello@filiotech.com.

2. Information We Collect

We collect minimal information to operate our website effectively:

• Contact Information: When you email us, we collect your email address and any information you choose to provide.
• Analytics Data: We use Plausible Analytics, a privacy-focused analytics tool that does not use cookies and does not collect personal data. For more information, see our Cookie Policy.
• Technical Data: Our servers may log your IP address, browser type, and access times for security purposes.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Understand how visitors use our website to improve our services
• Protect our website from security threats
• Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Legitimate Interests: To operate and improve our website and services
• Consent: When you voluntarily contact us or subscribe to communications
• Legal Obligation: To comply with applicable laws and regulations

For a full explanation of your rights under GDPR, please visit our GDPR Compliance page.

5. Data Sharing

We do not sell your personal data. We may share your information with trusted service providers who help us operate our website, but only as necessary and under strict confidentiality agreements.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Email correspondence is typically retained for up to 3 years.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent at any time

For detailed information about exercising these rights, see our GDPR Compliance page. To exercise these rights, please contact us at hello@filiotech.com.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all connections.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Related Documents

Please also review our other legal documents:

• Terms of Service - Terms and conditions for using our website
• Cookie Policy - How we use cookies and tracking
• GDPR Compliance - Your data protection rights

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: