Terms & Conditions

Policy prepared by: FilioTech Limited
Approved on: 1st July 2018
Next review date: 1st July 2019

Definitions

In these Terms of Business the following expressions shall have the following meanings save where the context otherwise requires: “FilioTech” is a Limited company FilioTech Limited, Registered in England and Wales. 132 Image Court, 328/334 Molesey Road, Walton-on-Thames, KT12 3LT. Registered no. 10066900. VAT no. GB263891669.

“Details” the details which You must provide upon ordering Goods via the Website including physical address, email address, age, bank account and credit, debit or charge card details.

“Fee” means the fee shown on the Website for the provision of the Goods exclusive of value added tax which where applicable shall be payable by You at the rate for the time being in force in the United Kingdom.

“Goods” any item produced and supplied by FilioTech pursuant to these Terms.

“Sale” a sale effected via the Website.

“Terms” means these terms and conditions between Filiotech and You.

“Our Website” means FilioTech Limited website located at www.filiotech.com.

“Working Days” means Monday to Friday 9am to 5:30pm excluding bank, public and statutory holidays.

“You” means the person who enters Details.

The clause headings and any other headings are inserted for convenience only and shall not affect the construction of these Terms.


Orders

All orders You place for Goods displayed on the Website are subject to availability and it is Your responsibility to ensure that Your order is correct. You warrant that You are satisfied as to the suitability of the Goods for the purpose required and their compatibility with any other items in conjunction with which You intend to use them.

Orders for Goods will only be taken for delivery of Goods to mainland UK destinations except by prior arrangement.

Any representations of the Goods shown on the Website are provided for the purposes of guidance only.

At all times, FilioTech will make every effort to ensure that prices and descriptions for goods displayed on its Website are accurate.

However, in the event that an error occurs relevant to an order that You have placed You will be advised at the earliest opportunity and You will be given the option to either cancel Your order or to place a new order.

You are responsible for the payment of any local taxes due upon delivery and/or import of Goods to You by FilioTech and You indemnify and will keep indemnified FilioTech against any claim for such payments and/or taxes.


Payment & Refunds

You agree to pay the Fee at the time You place Your order.

Once You have confirmed Your order on the secure payment screen it cannot be cancelled or changed. No refunds are given.

In the event that Your debit or credit card payment is refused by Your card issuer for whatever reason, FilioTech will terminate the agreement with You in relation to the Sale without further obligation to You.

FilioTech will enclose with Goods it delivers to You a copy of its invoice showing the Goods ordered and amount paid.

Non-delivery by any third party (including but not limited to the Royal Mail) shall not give You any right to delay payment to FilioTech or to make any claim whatsoever against FilioTech.


Reliance On Information Posted & Disclaimer

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.


Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.



Information we collect

We may collect and process the following data about you:

Information that you provide by filling in forms on our site https://www.filiotech.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our site.

If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.


Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. It can take up to 30 days to provide information we hold about you.


Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

  • loss of income or revenue
  • loss of business
  • loss of profits or contracts
  • loss of anticipated savings
  • loss of data
  • loss of goodwill
  • wasted management or office time


  • And for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

    This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


    Viruses, hacking and other offences

    You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

    By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

    We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.


    Links from our site

    Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.


    Jurisdiction and applicable law

    The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

    These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

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